Feb 19, 2023
ChatGPT and Sociotechnical Instability
I’ve written about this before, but it’s worth remembering that almost nothing in sociotechnical systems is guaranteed to remain stable for very long. We’ve recently had two great examples of this, with the first being the changes to Twitter, and the second being ChatGPT (and, by extension, the new Bing).
In the first case, a platform which had long seemed relatively static, (especially compared to all the rest), rather suddenly changed hands, which led to major changes in what it delivered. On some level, many of the technical changes to the actual functionality of the site were relatively minor. Much bigger, however, was the impact of many people abandoning the platform for alternatives like Mastodon. Although it seems to me like people have gradually been filtering back to Twitter, most people seem to have the sense that the experience has changed. Obviously more dramatic infrastructural changes, like prioritizing tweets from paying users, could produce even more dramatic shifts. Regardless, it’s a good reminder that what we think of as “Twitter” is the product of a combination of people and software, either or both of which can shift dramatically in a short period of time.